PUBLIC AGREEMENT - OFFER FOR THE SALE OF GOODS
Limited Liability Company "MILOSLAVA"

This agreement - offer is valid from 06.03.2025.

LLC "MILOSLAVA" represented by the online store miloslavafamily.ru (hereinafter referred to as the seller), publishes this agreement, which is a public offer agreement addressed to both individuals and legal entities (hereinafter referred to as the buyer) on the following:

1. The subject of the contract is the offer.
1.1. The seller undertakes to transfer ownership to the buyer, and the buyer undertakes to pay for and accept the items ordered in the online store miloslavafamily.ru products (hereinafter referred to as the product).
1.2. The product is presented on the website through photo samples that are the property of the online store.
1.3. Each photo sample is accompanied by textual information: the name, price and description of the product.
1.4. All information materials provided in the online store are for reference purposes. If the Buyer has any questions regarding the properties and characteristics of the product, the Buyer must contact the Seller at the phone numbers indicated on the website before placing an order.

2. The moment of the conclusion of the contract.
2.1. This agreement is concluded between the Buyer and the online store at the time of placing the order in accordance with Article 435 and Part 2 of Article 437 of the Civil Code of the Russian Federation.
2.2. The fact of placing an order from the seller, both independently and through the operator, is an unconditional acceptance of this Agreement, and the buyer is considered as a person who has entered into a contractual relationship with MILOSLAV LLC.
2.3. The Buyer confirms his agreement with the terms established by this Agreement by marking in the column "I have read and agree with the terms of the offer agreement" when placing an order.

3. Registration and execution of the order.
3.1. The product order and payment are made by the customer's order in the online store miloslavafamily.ru
3.2. When placing an order on the Website, the Buyer undertakes to provide the following registration information about himself: last name, first name, patronymic; the actual delivery address (or choose from the suggested ones); email address; contact phone number (mobile, landline).
3.3 The fact of placing an Order and paying for the Goods is confirmed by sending an e-mail to the Buyer or the relevant information in the "feedback" menu. If the Buyer does not receive the email sent to the e-mail address, the Buyer must contact the Seller to receive confirmation of payment for the Goods within one (1) day from the date of payment.
3.4. All information materials provided on the Seller's website are for reference purposes and cannot fully convey reliable information about certain properties and characteristics of the Product. If the Buyer has any questions regarding the properties and characteristics of the Product, they should consult the Seller before placing an Order.

4. The price of the product.
4.1. The price of the product in the online store is indicated in Russian rubles per unit of product. The price of the product does not include the cost of delivery of the product to the Buyer and other related services of the Seller.
4.2. The price of the goods indicated on the website can be changed unilaterally by the online store, while the price of the goods ordered and paid for by the Buyer is not subject to change.
4.3. The total cost of the order consists of the catalog value of the goods (which is formed from the total cost of the goods or the sum of the cost of all necessary components of the goods, the cost of delivery).

5. Payment for the goods.
5.1. Payment for the Goods is considered made from the moment of successful completion of the card transaction or receipt of funds to the Seller's account using a non-cash payment method. The fact of payment for the service is confirmed by the Seller by changing the Order status in the Buyer's Personal Account and / or sending a letter to the Buyer to the email address specified by the Buyer.
5.2. Payment by bank transfer is made according to the issued invoice within three banking days. After the funds are credited to the Seller's account, the online store manager coordinates the delivery time with the Buyer. In the case of non-cash payment, the Buyer's obligation to pay the price of the goods is considered fulfilled from the moment the corresponding funds are credited to the settlement account specified by the Seller.
5.3. The goods are delivered to the buyer at prices, names, and quantities corresponding to the order paid by the buyer.
5.4. The Buyer pays for the order using any method selected in the online store.
5.5. The Parties' calculations when paying for the order are carried out in Russian rubles.

6. Delivery of the goods.
6.1. The goods are delivered to the buyer at the address and within the time agreed upon by the buyer and the seller's manager when placing the order, or the buyer independently picks up the goods from the seller's warehouse at the address specified in clause 14 of this agreement (on the website miloslavafamily.ru)
6.2. The exact cost of delivery of the goods is determined by the seller's manager at the time of placing the order and cannot be changed after approval by the buyer. The cost of shipping the goods within each order is calculated based on the weight / dimensions of all ordered goods, the delivery address of the order, the carrier's prices and is paid by the Buyer. The shipping cost is not included in the product price
6.3. The buyer's failure to appear or to perform other necessary actions to accept the goods may be considered by the seller as the buyer's refusal to fulfill the contract.
6.4. The Seller's obligation to deliver the Goods subject to delivery is considered fulfilled from the moment the Buyer or an Authorized Person signs the shipping documents. Acceptance of the Goods without comments deprives the Buyer of the right to refer to the inconsistency of the actually delivered Goods with the Order or the accompanying document.
6.5. Ownership of the Goods and the risks of accidental damage and/or loss of the Goods pass to the Buyer from the moment of the actual transfer of the Goods and the signing of shipping documents by him or an Authorized Person upon delivery of the Goods to the Buyer.
6.6. If the Goods were not delivered to the Buyer due to the latter's fault, re-delivery may be made subject to agreement between the Seller and the Buyer on new delivery dates and subject to payment by the Buyer of the cost of secondary delivery of the Goods.
6.7. If the Buyer refuses to receive and pay for the paid Goods, the Buyer undertakes to pay the Courier Service the cost of delivery and packaging of the Goods.
6.8. Upon acceptance of the goods, the Buyer or Representative confirms with his signature in the document on receipt of the goods that he has no complaints about the appearance and completeness of the goods.

7. Product guarantees.
7.1. The quality of the product sold in the Online store miloslavafamily.ru It is guaranteed by the Manufacturer in accordance with the law.7.2. The legislation of the Russian Federation, the provisions of the Law of the Russian Federation No. 2300-1 "On Consumer Rights Protection", as well as other regulatory legal acts apply to the relationship between the Buyer and the Seller.

8. Rights and obligations of the parties.
The Seller undertakes to:
8.1. Before concluding the contract, provide the buyer with information about the main consumer properties of the goods, the seller's address (location), the place of manufacture of the goods, the seller's full brand name(s), the price and conditions of purchase of the goods, their delivery, the payment procedure for the goods, as well as the time period during which who has a valid contract offer.
8.2. Do not disclose any private information of the buyer and do not provide access to this information to third parties, except in cases provided for by Russian law.
8.3. Provide the customer with the opportunity to receive free telephone consultations using the phone numbers listed on the store's website (miloslavafamily.ru). The scope of consultations is limited to specific issues related to order fulfillment.
8.4. The Seller reserves the right to change this agreement unilaterally until its conclusion.
8.5. At the time of delivery of the goods, provide the consumer with written information about the goods provided for in Article 10 of the Federal Law "On Consumer Rights Protection", as well as information provided for in paragraph 10 of this Agreement on the procedure and timing of the return of the goods.

The Buyer undertakes to:
8.6. Familiarize himself with the contents of the offer agreement, the terms of payment and delivery on the store's website prior to the conclusion of the agreement (miloslavafamily.ru)
8.7. Provide reliable information about yourself (full name, contact phone numbers, e-mail address) and details for the delivery of goods.
8.8. Accept and pay for the goods within the time limits specified in this agreement.

9. Liability of the parties and dispute resolution.
9.1. The Parties are responsible for non-fulfillment or improper fulfillment of this agreement in accordance with the procedure provided for by this agreement and the current legislation of the Russian Federation.
9.2. The Seller is not responsible for the delivery of the order if the buyer has specified an incorrect delivery address.
9.3. The seller is not responsible if the buyer's expectations about the consumer properties of the product are not justified.
9.4. The Seller is not responsible for partial or complete non-fulfillment of obligations to deliver the goods if they are the result of force majeure.
9.5. When placing an order, the Buyer is responsible for the accuracy of the information provided about himself, and also confirms that he has read and agrees to the terms of this agreement.
9.6. All disputes and disagreements arising from the fulfillment by the parties of their obligations under this agreement shall be resolved through negotiations. If it is impossible to eliminate them, the parties have the right to seek judicial protection of their interests.

10. Return and exchange of goods.
10.1. The Buyer has the right to refuse the product at any time before its transfer to the delivery service, and after the transfer of the product - within seven days, in accordance with the procedure and conditions provided for by the Law "On Consumer Rights Protection.
10.2. The buyer's demand for the exchange or return of the goods is subject to satisfaction if the goods have not been used, their consumer properties have been preserved, the packaging has been preserved and not violated, and documents confirming the purchase of this product in the online store have been preserved miloslavafamily.ru
10.3. The Buyer compensates the seller for the necessary transportation costs incurred in connection with the organization of the exchange or return of the goods.
10.4. In case of a correct return procedure, the seller returns the money paid for the goods within 10 working days from the date of receipt of the Buyer's application to the account specified in the application.
10.5. When paying with a payment card, a refund is made to the card from which the Order was paid.
10.6 The consumer has no right to refuse a product of proper quality having individually defined properties if the specified product can be used exclusively by the consumer purchasing it.

11. Force majeure circumstances.
The Parties are released from liability for non-fulfillment or improper fulfillment of obligations under the Agreement for the duration of force majeure. Force majeure means circumstances that are extraordinary and insurmountable under these conditions, preventing the parties from fulfilling their obligations under this agreement. These include natural phenomena (earthquakes, floods, etc.), circumstances of public life (military operations, states of emergency, major strikes, epidemics, etc. During this time, the parties have no mutual claims, and each party assumes its own risk of the consequences of force majeure.

12. Confidentiality and protection of personal information
12.1. The Seller undertakes not to disclose the information received from the Buyer.
12.2. The Seller collects and processes the personal data of the buyers (namely: last name, first name, patronymic of the buyer; delivery address; e-mail address; contact phone number) in order to:
fulfill the terms of this agreement;
delivery of the ordered goods to the buyer.
12.3. By ordering the product in the online store miloslavafamily.ru the buyer agrees to the collection and processing of personal data about himself in order to deliver the ordered goods and fulfill the terms of this agreement.
12.4. Only persons directly involved in the execution of orders have access to the personal data of the buyers.

13. Other conditions
13.1. This agreement shall enter into force from the date of acceptance of this offer by the Buyer and shall remain in force until the Parties have fulfilled their obligations in full.
13.2. All text information and graphic images available on the website http:// miloslavafamily.ru / are the property of the Seller.
13.3. The online store reserves the right to expand and reduce the product offer on the site, regulate access to the purchase of any goods, as well as suspend or terminate the sale of any goods at its sole discretion.
13.4. For payment, quality, timely receipt of services and other issues related to the card transaction, please contact by phone +7 (933)-170-74-84 or by e-mail: miloslavafamily@gmail.com

14. Details of the online store

Limited liability company "MILOSLAVA"
TIN: 3200003004, KPP: 320001001; OGRN: 1233200005290
Legal address: 242500, Bryansk region, Karachevsky district, Karachev,
2A Krupskaya str., office 2
Bank: JSC Tinkoff Bank Ras.Account:40702810210001525325 BIC:044525974

Tel.: +7 (933)-170-74-84; Email address: miloslavafamily@gmail.com
Website: miloslavafamily.ru

Privacy Policy and Protection of Personal Data of Buyers
According to clause 12. of the Offer Agreement
Confidentiality and protection of personal data of Buyers.

1. When registering on the Website, the Buyer provides the Seller with the following information: First name, Last name, email address, phone number and address for the delivery of the Goods. The Seller has the right to use this information to fulfill its obligations to the Buyer.

2. Upon registration on the Website, the Buyer agrees to receive promotional and informational newsletters from the Seller. These newsletters contain information about upcoming promotions and other events of the Seller, including promotional newsletters and special offers. The mailings are received in the form of an e-mail to the address and/or a short message (sms) to the phone number specified by the Buyer during registration. Promotional and informational materials can be presented in the form of paper, printing and souvenir products, invested in Customer orders and delivered to the specified postal address in the form of letters and parcels.

The Buyer can select the mailing list parameters or opt out of it in the account settings in the Personal Account on the Website.

3.By submitting his personal data when registering on the website, the Buyer gives the Seller his voluntary consent to the processing and use of his personal data for the purposes defined by the Seller's Charter, as well as for the purpose of promoting his goods and services by the Seller in various ways, including through automated analysis of personal data. The Seller undertakes not to disclose the information received from the Buyer to third parties, with the exception of agents and third parties acting on the basis of an agreement with the Seller and participating in the fulfillment of the Seller's obligations to the Buyer. This consent may be revoked only if the Seller is notified in accordance with the procedure provided for in clause.4. These Terms and Conditions.

4. If the Buyer does not want his personal data to be processed, he must contact the Seller's Customer Service by sending an email to miloslavafamily@gmail.com in this case, all information received from the Buyer is deleted from the Seller's Customer Base.
5. The Seller is not responsible for the information provided by the Buyer on the website in a public form..